FAQs

We recommend setting the password to protect your personal information when you lose your pen. The initial password is set to ‘0000’ and users can change this later in settings.

You can pull the empty pen tip out easily, dispose of it and simply insert a new one in until your finger stops. It is normal for it to feel a little loose when wriggled up and down as the ink cartridge fits in a pressure sensor.  Refills can be purchased from us or on/offline stores. Search for “D1 refill”.  There are various pen tip brands and colours. However, please note that Jell-ink type can affect the recognition.

Upon constant usage, the battery will last for 5 hours. The auto on/off feature can allow the pen last up to 5 days for casual usage. Stand-by time can last up to 125 days.

Connect the pen through PC or USB adaptor (DC 5V) using the Micro USB cable. Charge it for 30 minutes and power on. Electric discharge can occur if the pen has not been used for long period of time.

A. After registering the pen through the app, check the seal with N2. The seal locks the old notebook and opens a new one.

N2 Notebook and accessories can be purchased in online stores that handles NeoLAB’s products. Please visit www.neosmartpen.com for sales and purchase.

The pen can recognise only a certain degree (-20°C~+40°C). Hold the pen upwards where it can recognise the angle. ALSO, Please check if there are foreign substance in the camera sensor/camera.

Hold down the pen case until you hear a ‘click’ sound. It is designed to be stable.

Here are some tips for writing.  Remember the Pen has to record what you write and it does that through the small camera in the tip of the pen. The camera magnifies the Ncode™ on the paper and records the strokes as you write through the Ncode™.  

Hold the pen gently so it does not cause pressure to the wrist and maintain a natural writing angle. The Pen must be used like the 2nd picture, not the first. There is no need to press down too hard. This could damage the pressure sensor that the ink nib sits in.  

Product’s acceptable recognition angle is -20° ~ +40°. (90° vertical standard)

This was used with the initial release of the Neo smartpen N2. It was needed for the App to understand you had created a new notebook and what type of notebook it was.  However, this is no longer needed with the new App so if you see it, just ignore it.  You can pick up any book and write on any page and the App will know what page and book it is. Easy! 

Q1. How can I sync with Evernote?

 Q2. How can I manage notes and delete?

Users can select specific notes and place them in different categories. When users are writing on paper, a small icon will show where the page is being written for easy navigation.

You can also add certain tags into a page. The page will be searchable under ‘Note search’. To delete a page, select the note, confirm the page, hold it for 3 seconds and it’ll show a option to delete.

Q3. How can I search my written contents?

Users can add tags on notes or content. Under the main menu, select ‘Note search’ to see and navigate to the written contents. Or simply search by notebook.

 Q4.How can I use the recording function?

Open Neo notes App and select voice record (The pen must be connected to the App). The recording will be done through the smart device instead of the pen. Users can record audio by page and hear it through the playback feature. (Select the connected device – privacy settings – microphone – activate N2 App.)

 Q5. What should I do if the text transcribe isn’t working well?

Text conversion can vary by user’s writing habits. First check the settings and select your main language. We are using MyScript’s text recognition engine which is known and adapted to multiple devices throughout the world. We are constantly developing to enhance the recognition feature. We encourage to write the letters within the same size and also write as a straight line.

Q6. How can I change my handwriting into text? Where does it save?

Users can hold down the text to copy and also export through multiple SNS service apps. Currently, the App will not store texts after it is closed.A. 

Q7. Where does my handwriting data save?

If you delete the local app, the handwritten data will also be deleted. We are developing cloud saving capabilities where users can access handwritten data through multiple devices.Q6. 

Q8. How can I update the pen firmware?

Once the pen is connected to the app go through settings – pen firmware update to download and install the newest firmware.A. 

Q9. When language can i translate handwriting to?

We provide English, Korean, Chinese, and Japanese right now. More will be added soon. 

Q10. Will my writing be transferred in offline mode ?

There are three conditions when "Offline mode" exists.  1) Where the mobile device is off,  2) the app is not loaded,  3) the pen is not paired through the app.  In all three scenarions if the pen power is on, the next time you load the app and the pen pairs, any stored writing will  be synchronised to the right notebook/page automatically.   If however the pen is off / battery id dead, the pen cannot record anything! 

Q11. Where is the PDF, PNG file in share?

Press ‘Share’ in the menu and select mail to export the PDF file.   Users can also export into an SVG (Vector) file format through mail.